Lowell General Hospital recognizes exceptional leaders whose extraordinary contributions consistently make a difference throughout the hospital’s community as part of its Cupola Award Recipient Program. Employees nominate their managers and supervisors based on their outstanding leadership qualities and abilities to meet the hospital’s Standards of Performance and dimensions of Complete connected care.

Lowell General Hospital’s 2015 Cupola Award Recipients are:

  • Mary Burke, Supervisor, Patient Access
  • Julie Grace, PT, DPT, Manager, Rehabilitation Services
  • Kerri Legrand, Supervisor, Dietary Services
  • Gayle Rua, Supervisor, Telecommunications
  • Melissa Silva, BSN, RN, CNML, Clinical Manager, Dahod 3

Mary Burke of Billerica is the supervisor of Patient Access and has been with Lowell General Hospital for 16 years. Mary is known for being supportive, understanding, approachable, resourceful and trustworthy. Her staff explains that she provides a confidence boost for them, making them feel like there’s nothing they cannot accomplish and that she truly cares about them.

Julie Grace, PT, DPT of Maynard is the manager of Rehabilitation Services and has worked at Lowell General for 14 years. She has overseen exponential growth and the opening of the hospital’s Rehabilitation Services facility in Chelmsford, MA. Her staff describes her as having a calm and reassuring manner as a manager, leading by example with an upbeat and can-do attitude.

Kerri Legrand of Lowell is the supervisor of Dietary Services and has been with Lowell General Hospital for 14 years. Her staff compliments Kerri on her ability to do everything she can to make patients happy. She works to create a comfortable environment that allows staff to be open with her and co-workers. Kerri is described as having a great way about her that makes staff feel like they always have someone to talk to while they are at work.

Gayle Rua of Lowell is the supervisor of the Telecommunications Department and has been at Lowell General for 34 years. Gayle is a great leader and is proud to supervise her team. She makes sure her staff knows that she is always just a phone call away. Gayle encourages her staff to speak their mind and develop their skills through various educational opportunities.

Melissa Silva, BSN, RN, CNML of Dunstable is the Clinical Manager of Dahod 3 and has been with Lowell General for 15 years. Melissa strives for excellence in her own performance as both a clinician and manager. She constantly works with her staff to find ways to improve patient safety, quality of care and patient satisfaction on her unit. Melissa exemplifies Complete connected care to patients and staff, always responding with grace and poise.