Lowell RMV

State officials cut the ribbon at the opening of a new RMV in Lowell.

Patrick-Murray Administration Opens New Lowell RMV; MassDOT, Local Partnership Helps Drive Effort to Revitalize City Center

In keeping with Governor Patrick’s transportation reform mission to focus on innovation and customer service, the Massachusetts Department of Transportation (MassDOT) and the City of Lowell today opened a new Registry of Motor Vehicles branch located within the Jackson Appleton Middlesex urban renewal district.

“Our work in transportation is all about improving customer service,” said Governor Patrick.

“The opening of the new RMV in Lowell supports our administration’s efforts to improve customer service and also foster downtown economic development,” said Lieutenant Governor Timothy Murray.

The full-service RMV branch, made possible through a city-state partnership developed with the local delegation led by Senator Steven Panagiotakos, is the anchor tenant in the Edward J. Early parking facility with the goal of driving more foot traffic to the area. As part of the agreement, the city covered build-out costs as well as the first 18 months of a ten year lease for the 6,600 square foot space located at 77 Middlesex Street.

“I am glad that the delegation, the Registrar and the city were able to work together on this issue. Keeping the registry located in Lowell is a geographic win for the residents of this area and also an economic win for the city and the businesses in the downtown area,” said Senator Steven Panagiotakos.

“This is a win-win for the city because the branch will drive a lot of activity to downtown that wouldn’t otherwise be there. We expect the increase in foot traffic will also spur other private development,” said Lowell Mayor James. L. Milinazzo.

“I am thrilled for the greater Lowell area to have easy accessibility with the opening of the new Registry of Motor Vehicles,” said Rep. Thomas A. Golden, Jr. “This new location will also be a wonderful economic boost to local businesses in Jam Plan.”

“At the end of the day, the citizens of Lowell and the surrounding towns are the beneficiary of this brand new state of the art Registry of Motor Vehicles facility,” said Rep. David M. Nangle.

“The residents of Lowell deserve quality services for the taxes they pay. It was imperative that the RMV remain in Lowell, and I am proud of my involvement to keep the RMV in Lowell,” said Rep. Kevin J. Murphy.

“This is a prime example of how the state and a local community can deliver better services to its residents by working together to come up with creative solutions,” said Transportation Secretary and CEO Jeffrey B. Mullan. “Ultimately, MassDOT customers and Lowell residents will be the biggest beneficiaries of this collaboration with improved service and a boost to the local economy.”

All 13 RMV positions in the former Lowell branch will relocate to the new branch which will be open from 9am to 5pm Monday, Tuesday, Wednesday and Friday and 10am to 6pm on Thursdays. In an effort to address severe budget constraints and reduce private leasing costs, last year MassDOT RMV targeted 11 branches for closure which included Lowell.

“The Lowell branch serves more than 164,000 customers a year,” said Registrar Rachel Kaprielian. “The city is helping us redirect their attention to an area that’s prime for economic renewal. In turn, the state will eventually return taxpayer dollars to the community through lease payments.”

DON’T WAIT IN LINE, GO ONLINE: In the last two years, MassDOT RMV has made the online branch at www.mass.gov/rmv the busiest by adding a dozen new transactions to the website which resulted in 39% more customer traffic. Recently, the RMV unveiled its latest online transaction, giving permit holders the ability to schedule road tests online. Last month, the RMV added another feature that allows drivers to cancel their license plates online rather than turning them in at a branch.

MassDOT’s RMV division serves more than 4.6 million licensed drivers and handles 5.9 million vehicles. For transportation news and updates, visit the MassDOT blog at www.mass.gov/blog/transportation or follow MassDOT on Twitter at www.twitter.com/massdot.