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    Our privacy promise

    Lowell is about people – our customers, our clients, our colleagues, our suppliers and our business partners.

    Each of these relationships is built on trust – a trust we earn by protecting your information and privacy. Whatever your relationship with Lowell, we make these promises to you about how we will use, handle and protect your information.

    If you would like a copy of any of our privacy notices or if you have any questions about how we use your information, please contact our Data Protection Officer by:

    • email at dpo@lowellgroup.co.uk
    • letter at Data Protection Officer, Lowell Financial Limited, PO Box 13079, Harlow, CM20 9TE

    Our Data Protection Officer deals with data protection for all our UK companies, so whichever Lowell company your question relates to, please contact our Data Protection Officer using these contact details.

    How we use your information depends on the nature of our relationship with you. 

    Please select the relevant link below to find out more about how we use your information.

     

    Select the relevant headings below to find out more.

    We promise to be open and honest about the information we collect

    Being open and honest is at the heart of all we do. We’ve designed our website to make it easy for you see what information we collect about you, how we use it, who we may share it with, how long we keep it and how we protect it.

    Select from the links below to find out more.

    We promise to use it only for specific purposes we’ve told you about

    We will only use your information for the purposes we’ve told you about in our privacy notice, which you will find by selecting the relevant link below.

    We promise to collect no more than we need for those purposes

    The information we collect about you depends on your relationship with us, select the relevant link below to find out more.

    We promise to check that it’s accurate and keep it up to date

    If you spot a mistake in your information, you can call, write or email us to ask us to correct it.

    We promise to keep it for no longer than we need it

    We have a retention policy that sets limits on the length of time we keep your information. How long we keep it varies, depending on the type of information and the reason why we are using or keeping it.

    Select the relevant link below to find out more.

    We promise to protect your privacy and your information

    Keeping information secure is a top priority for Lowell.

    We have put appropriate security measures in place to protect your information including being ISO27001 certified, which means that we meet the internationally recognised standards for managing risks to the security of the information we hold.

    We promise to explain your privacy rights and how to exercise them

    For details of your privacy rights and how you can exercise them, please select the relevant link below.

    We promise to respond quickly to any concerns you raise with us

    You can raise any concerns you may have about our handling of your information by writing to our Data Protection Officer at the contact details below.

    If you are not happy with the outcome, you also have the right to raise your concern with the Information Commissioner’s Office.

    We promise to treat you and your information fairly, lawfully and transparently

    We will only collect, use and share your information where we have a lawful reason for doing so. This is known as the “legal basis” and we are required to tell you what the legal basis is for each of our activities which involves your information.

    You will find the legal basis together with other details about how we use your information by clicking the relevant link below. We provide you with detailed information about how we use your information to make sure that we are fair and transparent.