This website, www.lowell.com, is operated by Lowell Portfolio I Ltd and Lowell Financial Ltd to provide you with information about the Lowell group of companies.

Where we use “we”, “our” or “us” in this privacy notice, we mean Lowell Portfolio I Ltd and Lowell Financial Ltd unless we say otherwise.  Where we use “our site” in this privacy notice, we mean www.lowell.com.

We buy customer accounts where there is an outstanding balance from a wide range of organisations including banks, retailers and credit card, mobile phone, home shopping and utility (gas, electricity and water) companies

If you are a Lowell customer, this means that Lowell has bought your account and we will work with you to arrange repayment of the outstanding balance.

Lowell Portfolio I Ltd buys your account and Lowell Financial Ltd manages your account on behalf of Lowell Portfolio I Ltd. This means that if we write or speak to you, it will usually be Lowell Financial Ltd that you are dealing with.

Company Lowell Portfolio I Ltd

Lowell Financial Ltd

Company number Company number 04857418

Company number 04558936

Country

Incorporated in the UK Incorporated in the UK

Registered office

Ellington House, 9 Savannah Way, Leeds Valley Park, Leeds LS10 1AB Ellington House, 9 Savannah Way, Leeds Valley Park, Leeds LS10 1AB

We are joint controllers of your information which means that we are both responsible for looking after it.

We also provide credit management solutions to other companies to help them manage the accounts that you have with them.

For details of the UK companies in the Lowell group, please see the section Who are the Lowell group below.

What if you have a complaint?

If you have any questions, concerns or complaints about the way either Lowell Portfolio I Ltd or Lowell Financial Ltd processes your personal information, please contact our Data Protection Officer in the first instance and they will do their very best to help you by letter at Data Protection Officer, Lowell Financial Ltd, PO BOX 1411, Northampton, NN2 1BQ.

Our Data Protection Officer deals with data protection for all our UK companies, so whichever Lowell company your question, concern or complaint relates to, please contact our Data Protection Officer using these contact details.

If you are not happy with the way we have handled your complaint or are still concerned about our handing of your personal information, you have a right to take your complaint to the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF and via their website.

 

Who are the Lowell group?

The Lowell group is made up of the following companies incorporated in the UK

Lowell Finance Ltd Company number 05069513
Lowell Portfolio I Ltd Company number 04857418
Lowell Financial Ltd Company number 04558936
Lowell Solicitors Limited Company number 08647091
Fredrickson International Limited Company number 02679522
Lowell Receivables Financing 1 Limited Company number 11344999
Interlaken Group Limited Company number 03167536
SRJ Debt Recoveries Limited Company number 05064551
Tocatto Ltd Company number 05069843
Lowell Portfolio III Holdings Limited Company number 08336897
Lowell Portfolio III Limited Company number 08096778
Lowell Portfolio IV Holdings Limited Company number 08647094
Lowell Portfolio IV Limited Company number 08654105

 

Changes to this notice

We will regularly review this notice and keep it updated to make sure that the information we provide you with is accurate and up to date.

Any changes to this notice will be highlighted so that you can see what has been changed.

This notice was last reviewed and updated in May 2018.