Our Mission

To make credit work better - for all. We are a mission-led business, this sets us apart.

Our Intent

Our mission is underpinned by our ethical and effective Credit Management Services. Our commitment to and appreciation for the impact of ethics, across our business, generates better results and returns for all our stakeholders – better outcomes for clients, consumers, our people and our investors.

Our Strength

Our strength comes from unparalleled ability to combine big data and analytics with responsible collection through practices that are beyond compliant. Our unique Dynamic Risk Equilibrium approach underpins our performance delivery for clients and consumers.

Our Values

Our mission requires that we do things differently, that we break new ground without breaking rules. Our values guide everything we do as a business and as individuals working in The Lowell Way – they ensure we achieve a perfect balance between people and process and that we do everything on fair terms.

Our Vision

To realise our mission, we strive to be the best for everyone - for ourselves, for our clients and for our consumers, we will be the best in our field. We are performance-focused, continuously investing, constantly evolving and innovating.

Our Domain

To make credit work better requires better collection and debt recovery. Specialising in collections and debt purchase, Lowell provides performance-focused expertise, delivering tailored solutions to a range of sector and local market needs.

Wherever and whatever your credit management needs, there’s a better way - 

The Lowell Way