We fulfil our legal and regulatory requirements everywhere we operate.

• Customers in Vulnerable Situations (CIVS)

Our definition of a customer in a vulnerable situation is ‘someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.’

Read about our approach to Customers in Vulnerable Situations.

• Sustainability strategy

Read our Sustainability Report 2024 for information about the non-financial measures, policies, and proof-points within our sustainability strategy. 

Visit the Sustainability pages for details of the strategy and its components.

• Diversity, Equity, and Inclusion (DEI)

Our DEI vision is to develop a culture where colleagues can be themselves and feel they belong; where they can fulfil their potential in an environment that values and embraces their uniqueness. This approach is helping us build a strong, passionate workforce where everyone can be their best: for themselves, for our customers, and for our clients.

We see diversity in its broadest sense, as all the visible and invisible differences that make us unique: life experience, background, religious and cultural differences, age and gender and sexuality, physical abilities and neurodivergence.

We believe that by making people aware of the value of inclusivity, we’re giving them the courage to dare to do things differently.

We have six clear DEI commitments:

• We believe it takes diversity of spirit, culture, background, experience, and perspective to make credit work better for all.
• We want Lowell to be a community where everyone is free to be themselves, feels welcome and that they belong.
• We are committed to raising awareness of the importance of diversity and creating an inclusive culture.
• We recognise that we do not all start from the same place and that we must make adjustments to address imbalances.
• We know this will drive innovation and improve what we do for our customers, clients, and the communities we operate in.
• We are proud to be building a sense of belonging that goes beyond any role, business unit, country or culture and unifies us as One Lowell.

You can read more about our DEI initiatives and progress in our Sustainability Report 2024.