Diversity matters to us. It's the right thing to do for our colleagues and our business. Having an inclusive and diverse workforce means we’ve a wide range of views and experience being brought to the table to drive our business forward. Expanding our talent pool and representing the societies we operate in will make us more successful and sustainable.We want everyone to engage in conversations, education and improvements – its important everyone feels safe and listened to at work.
Johan Agerman, Nordics Regional CEO
Improving debt understanding
We actively engage consumers and organisations to improve debt understanding and management to help build long-term financial wellbeing. Our Payment Indicator is a yearly survey-based research programme that has been running since 2017 in Sweden and expanded to cover all Nordic countries in 2020. The research provides insights into topics such payment ability and financial vulnerability as well as perception and consumption patterns.
In 2020 and 2021, the research has explored how the pandemic has affected financially vulnerable households, especially in the hardest-hit Nordic countries: Sweden and Finland.
Positive for colleagues
We aim to be the best place to work by having a culture focused on personal growth and wellbeing, so colleagues can be the best they can be. We encourage and support all our colleagues to plan their career and consider any development needs as part of our Let’s Talk reviews. Through feedback we understand what our colleagues want, and we set our People agenda based on what they tell us.
Satisfaction with working at Lowell
Recommending Lowell as a great place to work
Management prioritising employees’ wellbeing
Since the start of the pandemic, we have expanded the wellbeing activities offered to colleagues and invited external specialists to run sessions on mental health, self-care and financial wellbeing. Our underlying focus on each person's personal development and wellbeing means we focus on the whole individual.
Bitte Ferngren, Chief People Officer
Inclusive culture
We champion diversity and inclusion, welcoming people from all backgrounds and enabling everyone to progress and thrive as part of our team. We’re committed to making diversity and inclusion (D&I) part of our everyday business and have reviewed our recruitment and selection processes to give everyone equal opportunities. We think it’s a topic best owned by everyone, so we worked with colleagues to create our Diversity & Inclusion Standards. All colleagues are regularly involved in our D&I programme – providing feedback and suggestions through our colleague survey, as participants in Involve Groups or attending awareness events running throughout the year.
Community engagement
We’re committed to our communities and to building a stronger society. We do this through active positive partnerships and are driven by the dedication of our people, going above and beyond for what they care about. about. As a company we donated over £200k to good causes during 2020. Our current focus is on bringing additional structure to our approach and more accurately measuring our impacts. We will soon be able to share our community action approach more widely.
