How does it all work?
We buy portfolios of debt from a wide range of clients, covering consumer credit to financial services. We then work with our customers to set up affordable and sustainable payment plans, using high-quality service and data-led insight.
What we offer
- We put our customers first. We’re committed to finding the most appropriate outcome for every customer. That means tailored support and flexible payment plans that suit individual needs. Visit our customer website to find out more.
- We drive change. Our award-winning Fairer Debt, Fairer Society campaign advocates for greater fairness and transparency in UK debt recovery. We’ve already helped influence the Government’s review of council tax debt collection practices. Read about changes we're passionate about.
- We’re data-focused. We use customer data, insight and research to shape the national debt agenda. Our Financial Vulnerability Index (FVI) tracks financial health and resilience across the UK. Explore the latest findings.
- We’re serious about sustainability. The EcoVadis Silver rating places us in the top 15% of all companies they rated in 2024 for sustainability. More about our strategic pillars.
Lowell have great knowledge of the debt sale and collection market. They have continuously provided fair pricing, clear communication, and insight on customer behaviour. They strive to drive the right outcomes for customers.
.png)
