Lowell are committed to protecting your privacy and that’s why we have designed this website to make it easy for you to get all the information you need.

You can find out all about how we use your personal information, who we may share it with and how we protect it, as well as finding out about your rights and how to exercise them.

Select the headings below to find out more.



This website, www.lowell.com, is operated by Lowell Portfolio I Ltd and Lowell Financial Ltd to provide you with information about the Lowell group of companies.

Where we use “we”, “our” or “us” in this privacy notice, we mean Lowell Portfolio I Ltd and Lowell Financial Ltd unless we say otherwise.  Where we use “our site” in this privacy notice, we mean www.lowell.com.

We buy customer accounts where there is an outstanding balance from a wide range of organisations including banks, retailers and credit card, mobile phone, home shopping and utility (gas, electricity and water) companies

If you are a Lowell customer, this means that Lowell has bought your account and we will work with you to arrange repayment of the outstanding balance.

Lowell Portfolio I Ltd buys your account and Lowell Financial Ltd manages your account on behalf of Lowell Portfolio I Ltd. This means that if we write or speak to you, it will usually be Lowell Financial Ltd that you are dealing with.


Lowell Portfolio I Ltd

Lowell Financial Ltd

Company number

Company number 04857418

Company number 04558936


Incorporated in the UK

Incorporated in the UK

Registered office

Ellington House, 9 Savannah Way, Leeds Valley Park, Leeds LS10 1AB

Ellington House, 9 Savannah Way, Leeds Valley Park, Leeds LS10 1AB

We are joint controllers of your information which means that we are both responsible for looking after it.

We also provide credit management solutions to other companies to help them manage the accounts that you have with them.

For details of the UK companies in the Lowell group, please see the section Who are the Lowell group below.

If you would like a copy of this privacy notice or if you have any questions about how either Lowell Portfolio I Ltd or Lowell Financial Ltd use and share your personal information, please contact our Data Protection Officer by letter at Data Protection Officer, Lowell Financial Ltd, PO BOX 1411, Northampton, NN2 1BQ.