Lowell achieves prestigious ICS ServiceMark accreditation

Lowell, the UK’s leading credit management company, is proud to announce it has achieved the prestigious ServiceMark accreditation from the Institute of Customer Service , the UK’s independent professional customer service body.

ServiceMark is an independent national standard which is awarded based on customer feedback through business benchmarking and an internal survey of colleagues' understanding of Lowell’s customer service strategy. Lowell is currently the only credit management company to hold this nationally recognised standard, highlighting its exceptional commitment to customer service.

Kathryn Morgan, Lowell Financial’s MD, expressed her pride in receiving the accreditation stating: “We are immensely proud to have received this prestigious recognition. It is a testament to the incredible efforts of our teams in doing the right thing for our customers and truly placing them at the heart of everything we do. This achievement underscores our unwavering commitment to delivering exceptional customer service and continuously striving for excellence.

“We are also grateful for the insights that this accreditation process offers us. In addition to a deeper understanding of how we currently engage with our customers, it also allows us to identify areas for continuous improvement.”

Jo Causon, CEO of the Institute of Customer Service, added: “On behalf of The Institute of Customer Service, I want to congratulate Lowell Financial on achieving ServiceMark. This accreditation demonstrates a desire to continuously improve their customer service, as well as a commitment to a long-term, outcomes-focused approach. We look forward to supporting Lowell Financial through membership as they continue their service journey.”