Lowell’s commitment to sustainability shines in 2024 report

We began sustainability reporting in 2021 to support our Group mission of making credit work better for all. Each report blends data and stories to show how we’re running our business responsibly, making careful decisions, and managing risks to deliver positive social outcomes while reducing our environmental impact.

Our mission takes us way beyond just collecting debt repayments: it’s about playing a vital role in the economy and society. Credit is essential for economic growth, but it can lead to debt. And when debt becomes unmanageable, that’s where we fit in.

After 20 years, we’re more than just a commercial success – we’re making a real difference to how people think about debt.

We understand that people can fall into debt for myriad reasons: divorce, job loss, illness, or plain old bad luck. Our goal is to help customers regain control of their finances and rejoin the economy. We work hard to remove the stigma around debt by treating our customers with empathy and respect, advocating for policy improvements, and promoting better financial education.

This year’s Sustainability Report shows we’re still on the right track.

‘Our sustainability strategy delivered strong progress in 2024’ said Carol Ord, Lowell’s Group Head of Sustainability, ‘and it’s continuing to evolve’.

We hit nine of our 14 goals a year early. In 2021, we set ourselves 14 ambitious goals to reach global best-practice levels by 2025. We achieved nine of them in 2024, a year ahead of target.

Our environmental goals are on track. We’ve reduced operational emissions by 78% since 2019, exceeding our target a year early. We continue to explore ways to reduce emissions further as part of our net-zero ambition.

People love working for us. Colleagues stay with us for an average of seven years. According to The Sunday Times, we were one of the Best Places to Work in the UK in 2024.

Our clients stick with us. In the DACH and Nordic regions, our largest Clients have partnered with us for an average of 13 years. And in the UK, 55% of our debt purchase arrangements are long-term.

We’re getting more diverse. Since 2022 we’ve increased female representation in our senior team from 32% to 42%. And we’ve identified female successor options for 70% of our senior roles.

As we enter our 21st year as a leading credit management company, Lowell Group CEO Colin Storrar is ‘confident that our people’s dedication and passion to delivering on our guiding mission will keep us successful and sustainable.’

‘We’re a company where people want to work, and one that organisations want to partner with. Our external profile and sphere of influence is ever growing. We will continue to listen and learn, we will continue to improve, we will keep making a difference – this is what sets us apart’.

Open our 2024 Sustainability Report and dig into the detail.