Lowell’s sustainability progress continued in 2025

Our mission is about more than collecting debt payments. We also play a vital role in the economy and society. And we do that in the right way, responsibly.

Since 2021, we’ve published a Sustainability Report each year. The reports support our Group mission to make credit work better for all. They show how we run our business, manage risk, and help people and society. They also show how we’re reducing our impact on the environment.

Our 2025 Sustainability Report is our fifth report. It shows how far we’ve come and how our work follows global best practice.

Strong progress against ambitious goals

In 2021, we set 14 sustainability goals, each aligned to global best practice: by the end of 2025, we’d met 10 of them.

Highlights include:

• Strong customer outcomes, with Net Promoter Scores above market benchmarks in all our regions

• 100% of clients saying they believe we treat customers fairly

• A 79% cut in operational emissions against our 2019 baseline

• Eighty-six percent of colleagues responding to our annual engagement survey

• 100% of colleagues completing mandatory training on our Code of Conduct, data protection, and ethics

Putting people first

In the report, Group Chief Executive Colin Storrar explains how our culture and purpose help us deliver better results for colleagues, customers, clients, and regulators. He links engaged colleagues with empathetic service and long-term success, describing Lowell as ‘a place where people want to work; a business organisations want to partner with; and one that makes a difference’.

External recognition tells us we’re doing the right thing. In the UK, we’re a Sunday Times Best Place to Work and, in the DACH region, a Top Employer.

Open, balanced, and forward-looking

The report gives a balanced view. Alongside our achievements, the report also explains where we fell short and why - including the steps we’re taking to address those challenges.

The report also introduces 15 new sustainability goals to achieve by 2030. These goals build on our progress and align to evolving standards and regulation. They’ll help us strengthen our data, make better decisions, and prepare for the future.

As Lowell grows and evolves, our sustainability strategy stays at the core of how we work. It helps us create value for society and build a resilient, trusted, and responsible business.

Read the 2025 Sustainability Report to see our progress in full.