How we'll measure our impact

    Integrated Management Objectives

    Sustainability performance metrics part of all Executive and Senior Management objectives from January 2022

    Substantiated Data Breaches

    The number of substantiated complaints concerning data breaches

    Greenhouse Gas Emissions

    Management of our greenhouse gas emissions

    Review the full range of measures we use to track our progress on Responsible Business

    Go to our Performance Scorecard

    Our governance structure ensures that sustainability is embedded right across the organisation – from governance processes to metrics and performance. Our dedicated Sustainability Development Group (SDG) drives the agenda but we all have a role to play. So we’re engaging all our colleagues on the broader topic of sustainability to support them in setting personal objectives for how they can make a difference.

    Thomas Lingen

    Group Legal Counsel


    Strong Governance

    We uphold the highest standards of governance across our business and these are equally applied to our Sustainability programme. Our Sustainability Development Group (SDG) oversees our strategy and delivery and reports directly to our Senior Executives.

    Our Values guide us and we carefully monitor any issues directly associated with professional integrity. This is underpinned by training for all colleagues on anti-bribery and corruption policies and procedures. Data privacy and security is also fundamental to our business and we integrate data protection into all of our business and customer processes.

    We see risk as a connected system across our business, our customers, our partners and the wider world – we strive to build a resilient business while addressing broader challenges such as social vulnerability and climate change.

    Eva Eisenschimmel, Group Chief Risk Officer

    Responsible-business-Environmental responsibility

    Environmental responsibility

    We are adapting the business for a low carbon world – minimising emissions and waste to help combat climate change. Our immediate focus is on setting our greenhouse gas emissions baseline, from which we can work towards a reduction target. We will also aim to be a Zero Waste company. As well as driving change at the organisational level, we will actively harness the passion of our people to protect the environment by offering hints, tips and support on how we can all improve and limit our impacts on the world around us.

    To further formalise our efforts on sustainability governance the Sustainability Development Group (SDG) was created in 2021 to act on behalf of the Group Executive. It met for the first time in July 2021. The Group has a pivotal role in the successful delivery of our Sustainability Strategy. The Group report to Lowell’s Group Executive Committee and are accountable and responsible for recommending, developing, delivering, embedding and communicating our Sustainability strategy to deliver on our impact and leadership ambitions, as well as contributing to our overall brand value.

    The SDG draw on the expertise and knowledge of our regional governance committees and forums to effectively monitor performance, identify and mitigate risks and drive the success of the overall programme.