Our mission - to make credit work better for all

    We play an important role in the credit cycle. Economies rely on the cycle of credit to function. While not a lender, we help ensure that this cycle continues to work. Our mission drives us to make a positive difference by working with our partners to improve financial education and to prevent people falling into debt.

    How we help the credit cycle

    Unlocking people from debt
    • We help people free themselves from debt and regain control of their finances
    Helping people re-join the economy
    • Freedom from debt means people can regain full access to credit
    Strengthening business liquidity
    • Recovering money tied up in debt enables businesses to improve their liquidity
    Supporting investment
    • Businesses can invest more to stimulate economic growth

    Our four focus areas

    Our supportive and personalised approach to sustainability enables debt resolution for all our customers. We do this by building a positive understanding of our sector to help improve wider consumer outcomes and setting the highest ethical standards for ourselves, putting people first to build a stronger business and fairer society, and acting for the long term through our responsible business foundations.

    Listen to Lowell's Group CEO, Colin Storrar, talk about what Sustainability means to him and the importance of Lowell's mission

    "Our mission acts as a solid anchor to guide us as we continue to build a better business with a sustainable future."


    Our Progress

    Our sustainability ambitions are supported by our Sustainability Report and Progress Scorecard to demonstrate how we are performing against our clear targets. We align our reporting to the Sustainability Accounting Standards Board (SASB). We also support the UN Sustainable Development Goals.


    Our 2022 Sustainability Report

    Read how we've delivered on our strategy in 2022 and how we've progressed towards our targets for 2023 and beyond.

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    Sustainability Viewpoints

    Enlisting the help of our UK Customer Panel

    Listening to our customers helps us know when we can make a real difference. Nearly 3,500 of our customers take part in our UK Customer Panel to inform how we help others.

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    Raising collection standards

    In 2022, we actively supported the launch of a new Enforcement Conduct Board (ECB) in the UK.

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    Broadening our talent pool

    Developing our internal talent and attracting the best new talent we feel is key to growing a successful workforce.

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    Protecting our customers right to privacy is one of our biggest priorities

    We believe that the right to privacy is a fundamental human right and we have a large and highly skilled team in place to ensure we are delivering on that every day.

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    “I am proud of the volume and range of awards that Lowell continues to win, providing external recognition of our work.”

    Colin Storrar

    Group CEO

    Awards logos

    CCS Awards

    Winner, Debt Purchaser of the Year
    Winner, Company Award for Sustainability
    Finalist, Best Vulnerable Customer Support Initiative

    Engage Awards

    Highly Commended, Best Use of Technology in Employee Engagement
    Finalist, Best Use of Voice of the Customer

    Women in Credit Awards

    Silver winner, Employer of the Year (non-creditor category)

    Workplace Savings and Benefits Awards

    Winner, Best Flexible Benefits Strategy