Our mission - to make credit work better for all
We play an important role in the credit cycle. Economies rely on the cycle of credit to function. While not a lender, we help ensure that this cycle continues to work. Our mission drives us to make a positive difference by working with our partners to improve financial education and to prevent people falling into debt.
How we help the credit cycle
- We help people free themselves from debt and regain control of their finances
- Freedom from debt means people can regain full access to credit
- Recovering money tied up in debt enables businesses to improve their liquidity
- Businesses can invest more to stimulate economic growth
Our four focus areas
Our supportive and personalised approach to sustainability enables debt resolution for all our customers. We do this by building a positive understanding of our sector to help improve wider consumer outcomes and setting the highest ethical standards for ourselves, putting people first to build a stronger business and fairer society, and acting for the long term through our responsible business foundations.
Better for Customers
Our tailored and supportive solutions help customers return to financial wellbeing.
Better Ethics and Understanding
We set the highest ethical standards, while also building a wider industry understanding of what our industry does and how we help consumers.
Better for Society
We put people first to build more inclusive work opportunities and provide support for our communities.
Our business is built on firm foundations. From the way we govern our day-to-day actions, to our responsibility to the environment, we're totally committed.
Our sustainability ambitions are supported by our Sustainability Report and Progress Scorecard to demonstrate how we are performing against our clear targets. We align our reporting to the Sustainability Accounting Standards Board (SASB). We also support the UN Sustainable Development Goals.
Enlisting the help of our UK Customer Panel
Listening to our customers helps us know when we can make a real difference. Nearly 3,500 of our customers take part in our UK Customer Panel to inform how we help others.Learn More
Raising collection standards
In 2022, we actively supported the launch of a new Enforcement Conduct Board (ECB) in the UK.Learn More
Broadening our talent pool
Developing our internal talent and attracting the best new talent we feel is key to growing a successful workforce.Learn More
Protecting our customers right to privacy is one of our biggest priorities
We believe that the right to privacy is a fundamental human right and we have a large and highly skilled team in place to ensure we are delivering on that every day.Learn More
“I am proud of the volume and range of awards that Lowell continues to win, providing external recognition of our work.”
Winner, Debt Purchaser of the Year
Winner, Company Award for Sustainability
Finalist, Best Vulnerable Customer Support Initiative
Highly Commended, Best Use of Technology in Employee Engagement
Finalist, Best Use of Voice of the Customer
Women in Credit Awards
Silver winner, Employer of the Year (non-creditor category)
Workplace Savings and Benefits Awards
Winner, Best Flexible Benefits Strategy