Our supportive and personalised approach enables debt resolution for all our customers. This is underpinned by setting the highest ethical standards for ourselves and building a positive understanding of our sector to help improve wider consumer outcomes.
     
    All of this is made possible through our focus on people – by putting people first we will build a stronger business and a fairer society.
     
    We have the confidence to act for the long term through our responsible business foundations – from the way we govern our day-to-day behaviours, to helping to build a low carbon world.
    Better for customers

    Better for customers

    Our supportive and personalised approach supports debt resolution for all.

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    Better ethics

    Better ethics and understanding

    We set the highest ethical standards and build a positive sector.

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    Better for society

    Better for society

    We put people first to build a stronger business and fairer society.

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    Responsible business

    Responsible business

    Our business is built on firm foundations. From the way we govern our day-to-day actions to playing a part in a low carbon world, we’re totally committed.

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    “We’ve always acted on our wider responsibilities – to the people and companies we work with, our industry and the society we operate in. Thanks to our long-standing mission, ‘To make credit work better for all’, it’s part of Lowell's corporate DNA.”

    Colin Storrar

    Group CEO

    our progress

    Our progress

    Our sustainability ambitions are supported by a clear measurement scorecard that will guide our future performance targets. Our scorecard is aligned to the Sustainability Accounting Standards Board (SASB) and we will continue to extend our reporting against it. We also support the UN Sustainable Development Goals.

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