Listen to Lowell's Group CEO, Colin Storrar, talk about what Sustainability means to him and the importance of Lowell's mission
"Our mission acts as a solid anchor to guide us as we continue to build a better business with a sustainable future."
As a mission-led business we want to make credit work better for all. We have set clear sustainability ambitions across four key areas so we can measure our positive impact on our customers and clients, our people, their communities, and the environment for the long term.
We play an important role in the credit cycle. Economies rely on the cycle of credit to function. While not a lender, we help ensure that this cycle continues to work. Our mission drives us to make a positive difference by working with our partners to improve financial education and to prevent people falling into debt.
Our supportive and personalised approach to sustainability enables debt resolution for all our customers. We do this by building a positive understanding of our sector to help improve wider consumer outcomes and setting the highest ethical standards for ourselves, putting people first to build a stronger business and fairer society, and acting for the long term through our responsible business foundations.
Our tailored and supportive solutions help customers return to financial wellbeing.
Learn MoreWe set the highest ethical standards, while also building a wider industry understanding of what our industry does and how we help consumers.
Learn MoreWe put people first to build more inclusive work opportunities and provide support for our communities.
Learn MoreOur business is built on firm foundations. From the way we govern our day-to-day actions, to our responsibility to the environment, we're totally committed.
Learn More"Our mission acts as a solid anchor to guide us as we continue to build a better business with a sustainable future."
Our sustainability ambitions are supported by our Sustainability Report and Progress Scorecard to demonstrate how we are performing against our clear targets. We align our reporting to the Sustainability Accounting Standards Board (SASB). We also support the UN Sustainable Development Goals.
Listening to our customers helps us know when we can make a real difference. Nearly 3,500 of our customers take part in our UK Customer Panel to inform how we help others.
Learn MoreIn 2022, we actively supported the launch of a new Enforcement Conduct Board (ECB) in the UK.
Learn MoreDeveloping our internal talent and attracting the best new talent we feel is key to growing a successful workforce.
Learn MoreWe believe that the right to privacy is a fundamental human right and we have a large and highly skilled team in place to ensure we are delivering on that every day.
Learn More“I am proud of the volume and range of awards that Lowell continues to win, providing external recognition of our work.”
Colin Storrar
Group CEO
Winner, Debt Purchaser of the Year
Winner, Company Award for Sustainability
Finalist, Best Vulnerable Customer Support Initiative
Highly Commended, Best Use of Technology in Employee Engagement
Finalist, Best Use of Voice of the Customer
Silver winner, Employer of the Year (non-creditor category)
Winner, Best Flexible Benefits Strategy
Lowell is a group of companies operating across Europe and includes: Lowell Portfolio I Ltd (company number 4857418) and Lowell Financial Ltd (company number 4558936) are incorporated in England and Wales with their registered offices at Ellington House, 9 Savannah Way, Leeds, LS10 1AB. Both Lowell Portfolio I Ltd (FCA number 730071) and Lowell Financial Ltd (FCA number 730175) are authorised and regulated by the Financial Conduct Authority.
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