- Results
- Governance
- Leadership
- Bonds
Our Code of Conduct
Our reputation stems from our fundamental principles of honesty, integrity, and trust. It’s a reputation everyone at Lowell plays a role in keeping. Our Code of Conduct sets out how we work as a company – what we expect from our colleagues and the ethical behaviours we ask everyone at Lowell to adopt.
Read our Code of Conduct.
Our approach to governance
Good corporate governance is fundamental to how we create and build sustainable value for internal and external stakeholders.
See a summary of our approach to governance.
Our approach to human rights
We have a responsibility to advance respect for human rights in our business and throughout our value chain. Our Human Rights Policy outlines our commitment to respecting human rights. This means treating our colleagues, suppliers, clients, customers and communities with respect and dignity.
Read a summary of our Group Human Rights Policy here.
Our approach to managing suppliers
All Lowell suppliers are required to comply with our Supplier Code of Conduct which is referenced in our contractual terms and conditions.
Guided by our regulatory framework, including the German Supply Chain Due Diligence Act, we place utmost importance in the respect of human rights in our own business and our supply chain. See our rules of procedure applicable to German based suppliers and those supplying services to Germany, together with the applicable complaints process here.
Our approach to risk
We protect our customers, colleagues, business, investors, and society, while enabling sustainable growth. We do this through informed risk decision-making and robust risk management, supported by a consistent risk-focused culture.
Find out more about how we deal with risk.
Data protection and information security
Our customers and clients trust us to store, manage, and process their data safely. They don’t give us their trust; we must earn it. We do this through our everyday actions and by being completely transparent about our commitments. People can get a sense of this through the privacy assurances that we publish on our websites.
Each region has its own Data Protection Officers and a dedicated Information Risk team responsible for ensuring the business meets its data protection obligations. A lawyer specialising in data protection law heads each team. They each report to the regional Chief Risk Officer as part of the second line of defence in our governance model.
We have comprehensive policies covering:
- Data governance
- Data protection
- Information security
- Information classification
- Data handling
- Information retention
- Cyber security
Cyber-attacks are a constant threat to all businesses
We take a proactive approach to cyber security, managed by our in-house team of cyber threat experts and overseen by the Group Chief Finance Officer, who has an IT background. A member of the Executive Management team oversees our cyber security strategy.
Read about how we protect data.
Group Executive Team
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Colin Storrar
Group Chief Executive Officer
Colin Storrar
Group Chief Executive Officer
Colin became Group CEO on 10th June 2019, having first joined Lowell as Group Chief Financial Officer in 2013.
Previously he was at HSBC Bank PLC, where he managed a multi-billion pound asset base for both First Direct and HSBC’s contact centre and digital channels. Before joining HSBC, Colin held a number of senior roles with GE Consumer Finance, and has extensive audit and consultancy experience with Arthur Andersen and Deloitte.
Colin is a Qualified Chartered Accountant, and holds a Bachelor of Arts degree in Modern History from the University of Leeds, and an MSc in Economics and Economic History from the London School of Economics. -
Jamie Wilson
Group Chief Financial Officer
Jamie Wilson
Group Chief Financial Officer
Jamie joined Lowell in March 2020. He has wide senior leadership experience, most recently as Executive Vice President and Chief Financial Officer of Avon Products Inc. Before that, he spent over a decade in senior roles at SABMiller, latterly as Chief Finance Officer and a Main Board Director.
Having gained a degree in Law from Edinburgh University, Jamie started his career as a trainee accountant & corporate tax manager, qualified as a Chartered Accountant and joined the finance team at Highland Distillers, before being appointed MD of Highland Malt Distilling. He continued to build his career in the drinks sector, by working within Remy Cointreau and Scottish & Newcastle PLC, before joining SAB Miller PLC. -
Eva Eisenschimmel
DACH CEO
Eva Eisenschimmel
DACH CEO
Eva is Chief Risk, Reputation, Strategy & Sustainability Officer at Lowell, having previously held the position of Chief of Staff for 5 years. She is a senior Executive with an impressive track record in organisational transformation, marketing, and customer experience.
Previously, Eva was MD Telephone and Digital Banking then Group CMO & Culture Director at Lloyds Banking Group, Chief Operating Officer & CMO at EDF Energy, VP Europe at Allied Domecq, Head of Relationship Marketing at British Airways, Commercial Director Europe for Häagen-Dazs, as well as co-founding her own digital marketing agency early in her career.
Being a values led person, Lowell’s mission - to “Make Credit Work Better for All” hugely inspires her. She says, of her career: There are three common threads that bind my experience. Great brands, customer focus and great people.
Eva is also a Non-Executive Director & Remuneration Committee Chair at Saga plc and has held NED positions with First Utility, Water Plus and Virgin Money. -
Bitte Ferngren
Group Chief People Officer
Bitte Ferngren
Group Chief People Officer
A law graduate of the University of Stockholm, Bitte joined the Group in June 2020 from Scandic Hotels, where she was Senior Vice President Group HR and Sustainability. Before that, she spent four years as HR Director for Royal Sun Alliance Scandinavia and previously served in various roles with TeliaSonera. Bitte has experience of working across multiple countries, has financial services experience, and has been responsible for driving people transformation with companies of similar size to Lowell. -
John Pears
UK CEO
John Pears
UK CEO
John joined Lowell in May 2018 bringing over 18 years of credit management, operations and risk experience to his role as UK Managing Director. John’s career spans across global financial firms, including Bank of America, MBNA Europe Bank Ltd and most recently as Credit Risk and Operations Director at Shop Direct. John has a BA (Hons) in Geography from Liverpool University. -
Johan Agerman
Nordics CEO
Johan Agerman
Nordics CEO
Johan joined the Group in March 2019 as Managing Director of our Nordic region, he was appointed CEO of our Nordics and DACH regions in March 2023.
Johan has an extensive career at senior management level, including serving as the CEO of Länsförsäkringar AB. Before that, he was the CEO of Trygg-Hansa, the Swedish brand RSA Insurance Group, where he also held various roles including IS & Change Director and CIO.
His experience as an industry expert is highly valued and utilized by the Swedish Royal Institute of Technology, where he is supporting a PhD student and two professors on their thesis.
Johan holds a BSc in Business Administration from Uppsala University, and has participated in the Advanced Management Programme at Stockholm School of Economics. He also served as a Naval Officer at the Swedish Naval Academy. -
Kevin Blake
Group Chief Risk Officer
Kevin Blake
Group Chief Risk Officer
Kevin has worked in senior leadership roles in banking and finance for over 30 years. He graduated from the University of West London with a 1st Class degree in Business Studies before joining the Barclays Bank graduate scheme, where he focused on corporate and commercial banking.
Over the last decade he’s specialised in CRO roles, including some years in Ireland where he managed the de-leveraging of two nationalised banks alongside KPMG. He returned to the UK as CRO for a PE-backed mortgage servicing business. Following its sale to Arrow Global, he became its European Risk and Compliance Director before joining Lowell in December 2020 as UK Chief Risk Officer.
Investor board
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Andy Green
Chairman
Andy Green
Chairman
Appointed: October 2019
- Expansive, global non-executive career
- Previous CEO and Executive Board level roles at BT Group plc and Logica plc.
- Diverse industry experience including Telecoms, IT, Humanitarian Relief, Space, Financial Services, Management Consultancy and Oil.
Alongside his Chairmanship at Lowell, he is also a Trustee of WWF UK, Commissioner of the National Infrastructure Commission, a Senior Independent Director of Airtel Africa, Vice Chair of the Disasters Emergency Committee and Chairs the Risk Committee at the Link Group. -
Trond Brandsrud
Non-Executive Director
Trond Brandsrud
Non-Executive Director
Appointed: April 2019
- Experienced CFO, CEO, Advisor and Non-Executive Director with an interest in listed and private equity companies.
- Experienced Chairman of Audit and Risk committees.
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Sally-Ann Hibberd
Non-Executive Director
Sally-Ann Hibberd
Non-Executive Director
Appointed: July 2022
- Highly experienced Non-Executive Director with a breadth of experience across diverse financial services industries; including insurance, banking, bancassurance, life assurance and investment management.
- Experienced ESG and Risk Committee Chair
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Benoit Vauchy
Non-Executive Director
Benoit Vauchy
Non-Executive Director
Appointed: November 2020
- Partner, Permira with a strong private equity investment track record
Benoit has been involved with the Lowell Board since 2020. He brings a wealth of expertise in private equity leadership spanning JP Morgan through to his current membership of the Investment and Executive Committees at Permira. As well as Lowell, Benoit serves on the Boards of Universidad Europea and EDreams Odigeo, both in Madrid.
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David Brueckmann
Non-Executive Director
David Brueckmann
Non-Executive Director
Appointed: August 2016
- Principal, Permira with an interest in the Services sector
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Riccardo Basile
Non-Executive Director
Riccardo Basile
Non-Executive Director
Appointed: October 2022
- Operating Partner, Permira with expertise in operational transformation programmes
Riccardo has been involved with the Lowell Board since 2022. He brings significant experience in the delivery of supply change transformation programmes for PwC and five years delivering operational transformation programmes for AlixPartners. In his current role as Operating Partner at Permira he has been involved in several high-profile transactions including Tricor, Allegro, Axiom and Magento.
Like many of Lowell’s Board, Riccardo volunteers his breadth of financial skills as a Trustee. At present he is working with the UK charity Speech and Language UK.
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Cleo Cheung Goodman
Non-Executive Director.jpg?width=145&height=145&name=Cleo%20(1).jpg)
Cleo Cheung Goodman
Non-Executive Director
Appointed: January 2020
- Strong private equity experience and background
- Led several high-profile acquisitions and exits for global names
Managing Director, OTPP Private Capital
Cleo is a Managing Director at Ontario Teachers’ Pension Plan and leads origination, execution and management of direct investments in the financial services sector across Europe.She currently serves on the Board of 7IM (Investment Management) and Home Equity Bank in addition to Lowell. Cleo worked at CIBC World Markets in the M&A team prior to joining OTPP.
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Gabriel Adebiyi
Non-Executive Director
Gabriel Adebiyi
Non-Executive Director
Appointed: February 2024
- VP, Permira with a focus on the Services sector
In his current role at Permira, Gabriel focuses on investment opportunities in the financial services and tech-enabled services sectors, and has been involved in a number of transactions including Motus. He worked at both Ares Management in the Direct Lending team, and at Deloitte in Transaction Services, each for three years, prior to joining Permira.
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Elena Filekova
Non-Executive Director
Elena Filekova
Non-Executive Director
Appointed: July 2024
- Strong investment opportunities experience in EMEA
Director, OTPP Private Capital
In her current role at OTPP, Elena focuses on direct investment opportunities in EMEA across sectors. Elena worked as an investment professional at Sun European Partners for eight years and Goldman Sachs Investment Banking for four years, prior to joining OTPP.
Sustainability Reports
2023
2022